PLAYER PROTECTION TERMS

Last Updated: May 29th, 2023

These Player Protection Terms are part of our Terms of Service. Capitalized terms used in these Player Protection Terms and not defined herein have the meanings given to them in the Terms of Service. You can obtain a copy of these Player Protection Terms and our Terms of Service at any time by emailing our Player Support services team at NJsupport@betrivers.com.

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1. RESPONSIBLE GAMBLING

1.1. We are committed to make responsible gaming a priority and take this issue very seriously. While many are able to gamble responsibly, there is a small portion of the population who can develop a serious, sometimes uncontrollable gambling problems. This can affect persons of any age, income, gender or race at any time. To protect those that are vulnerable to gambling problems and others affected by their behavior, we have established policies and guidelines which deal with issues such as underage gambling and problem gambling as detailed on this page. We have additionally implemented employee education and training programs, and detailed written procedures, to help our employees identify and assist in managing these issues.

1.2. PLEASE GAMBLE RESPONSIBLY. We offer the following tips to help you stay within safe limits, and avoid falling prey to common gambling myths:

1.2.1. Gambling is never a solution to any problem. Gambling should always be for entertainment purposes only.
1.2.2. You can never rely on or expect gambling winnings for any reason. Never gamble with more money than you can afford to lose.
1.2.3. Never use gambling as a coping mechanism. If you are suffering from anxiety, depression, anger, sadness, any heightened emotional state, or any professional or personal problems, do not gamble.
1.2.4. Always set time and money limits before you start to gamble, and adhere to those limits. Never believe that increasing your bets or gambling longer will improve your odds of winning or recovering gambling losses.
1.2.5. Never give in to pressure to gamble by friends, colleagues, family, or others. If you do not feel comfortable gambling in general or in a particular situation, do not participate.
1.2.6. If you know that you have an addictive personality or suffer from any other addictions (drugs, alcohol, etc.), do not gamble.

1.3 RISKS ASSOCIATED WITH PROBLEM GAMBLING
1.3.1 The following are some of the risks associated with gambling. This list does not represent all risks. If you or someone you know has a gambling problem, and wants help, call the Council on Compulsive Gambling of New Jersey at 1-800-Gambler. All calls are confidential.

Problem Gambling Risks Include:

• Losing time from work, school, or family due to betting
• Repeatedly failed in attempts to stop or to control betting
• Borrowing money to gamble or pay betting debts
• Betting to escape worry or trouble
• Neglecting the care of oneself or family in order to bet
• Lying about the amount of time or money spent on betting
• Selling or pawning personal possessions to get money to bet
• Having feelings of hopelessness, depression, or suicide as a result of betting

1.4 COMMITMENT TO PREVENTING UNDERAGE GAMBLING

1.4.1 At RSI, a core aspect of our Responsible Gaming program is the prevention of underage gambling. All customers registering for our mobile app or website must verify their identity using our third-party Know Your Customer (KYC) process. If data is validated and the customer is confirmed to not be on a self-exclusion list and is over the legal age to gamble in that jurisdiction, the account set up is approved. If the KYC process fails to validate the customer, a pop-up message appears informing them to contact the customer service team who inform them of what is required to complete the validation process.

1.4.2 RSI also encourages parents and other concerned adults to speak to kids early and begin a meaningful dialogue about the risks of gambling. It's never too early to start the conversation about gambling and its risks, and by opening a dialogue, you can help ensure that kids are better prepared to make responsible choices now and throughout their lives.

1.4.3 We also provide the following helpful tips, but a more comprehensive list can be found in the "Talking to Children About Gambling" brochure provided by the International Center on Responsible Gaming.

Always Keep your login information safe
Ensure that your account information is secure. Parents and other concerned adults should be mindful of the possibility that kids can access their accounts and passwords or use credit cards and personal information to create a fraudulent account.

Consider downloading computer safeguards
While content control tools may have their limitations, software is available that may block access to online gambling sites. Be sure to do your research to ensure which tool is best for you.

What are the warning signs that kids may be gambling?

They may:

• Have friends who gamble regularly
• Be obsessed with the results of professional sports
• Lie or be secretive about gambling activities
• Borrow or take money from others to gamble
• Take money or possessions from the house
• Have a loss of interest in social activities and general dissatisfaction
• Show unjustified euphoria alternating with moments of sadness and loneliness
• Drop in school performance
• Display signs of apathy or nervousness when they cannot be in front of a computer

1.4.4 If parents have immediate concerns about kids and gambling, there is help available by calling the National Council on Problem Gambling at 1-800-522-4700.

1.5. You may set responsible gaming limits for the Services, including deposit limits, spending limits, and time limits, and/or self-suspend your participation in wagering games offered through the Services for a designated time period of at least 72 hours (a "Cool-Off Period") as detailed at: https://nj.betrivers.com/?page=my-account&subpage=responsible-gaming#resplimit-cooldown.

1.6. You also have the right to participate in the New Jersey Casino Self-Exclusion Program and be placed on a self-exclusion list maintained by the DGE ("Self-Exclusion List"). By opting to place yourself on the Self-Exclusion List (for, as you elect, 1 year or 5 years), you are prohibited from using the Services and otherwise engaging in internet gambling anywhere else in the State of New Jersey. We will also not be allowed to send you any marketing communications with respect to the Services while you remain on the Self-Exclusion List. You will not be permitted to engage in internet gambling in the State of New Jersey until after your specific exclusion period ends and you have requested removal from the Self-Exclusion List by visiting any office of the DGE during business hours. Self-Exclusion List elections are irreversible and cannot be ended early. Additional information on the Self-Exclusion List is available at: https://www.njoag.gov/about/divisions-and-offices/division-of-gaming-enforcement-home/self-exclusion-program/.

1.7. If you or someone you know has a gambling problem, and wants help, call: (a) the Council on Compulsive Gambling of New Jersey at 1-800-Gambler (see also: www.800gambler.org); or (b) Gamblers Anonymous at 855-2-Call GA (see also: www.gamblersanonymous.org).

2. PASSWORDS

2.1. In the event that you forget your account password, or that your password becomes, or you suspect that it may become, known to any unauthorized person, you will immediately notify us of such event. You may reset your password at any time by clicking on any "lost password" link available through the Services, after which, we will send a password reset link to your email address on file. By clicking on that password reset link, and by correctly answering two security questions we have on file for you, you will be able to select a new password. We will confirm each successful password reset via email to your email address on file.

2.2. After three consecutive incorrect account login attempts, your account will require secondary authentication (via password and a PIN we will send to your email address or text message to your phone number on file) for login. After ten consecutive incorrect login attempts, our system will lock your account and make it inaccessible for 15 minutes, whether or not the correct password is provided during such period. However, you may bypass the lockdown period by resetting your password as specified in Section 2.1.

2.3. You can elect, at your option, for "strong authentication" of your account during the account registration process. With strong authentication, each time you wish to log in to your account, you will receive an email or text message from us containing a temporary PIN number. You must then enter that PIN during account login in order to access your account. As of 6/27/2022, all patrons will be required to utilize multi-factor authentication "strong authentication" upon Login. Patrons can receive a one-time OTP pin number via Email or SMS. September 1st, 2022 will be the last day a patron can request a one-time pin via Email per regulations.

3. PLAYER SUPPORT SERVICES; DISPUTE ESCALATION PATH

3.1. You may contact us at any time using the details set out below should you have questions or need assistance. To provide a better service and for your protection, telephone conversations, chats, and emails may be recorded and/or monitored by designated staff.

3.2. Any complaints should also be directed to our Player Support services team. If you have any complaint or issue relating to the Service, you should in the first instance contact our Player Support services team as set out below. If you are not satisfied with the way that your complaint was handled by our Player Support services team, our management may intervene to resolve any outstanding grievance. You agree to follow and exhaust any grievance/ dispute resolution policy we may put in place from time-to-time. After all reasonable steps have been taken by you and us to resolve your complaint, you may file a complaint with the DGE by emailing igaming@njdge.org or calling (609) 984-0909, or by submitting the Internet Dispute Form on the DGE's website: (http://www.nj.gov/oag/ge/inquiriespatroncomplaints.html).

3.3. We reserve the right to provide a copy of your complaint and relevant documentation to the DGE.

3.4. Our Player Support services team can be contacted by any of the following methods:

3.4.1. EMAIL:

We respond to all emails individually and usually reply within 2 hours during normal business hours. Please use the following email addresses to contact us:

NJsupport@betrivers.com

3.4.2 TELEPHONE:

1 (855) 752-9101

3.4.3 MAIL TO:

ATTN: PLAYER SUPPORT - New Jersey
Rush Street Interactive, LP
900 N. Michigan Ave., Suite 1600
Chicago, IL 60611

4. ACCOUNT STATEMENTS

Upon your reasonable request, we will make available to you a copy of your account statement, detailing your account activity (including game play history).

5. UNDERAGE GAMBLING; ACCOUNT ACCESS

5.1. It is a criminal offense for anyone under the age of twenty-one (21) (the "Legal Age") to participate in wagering games online (or for anyone to facilitate participation in wagering games online by anyone under the Legal Age). No one under the Legal Age is permitted to use the Services. We reserve the right to request proof of age or re-confirm such information from you at any time. We may terminate your account and prohibit you from using the Services if proof of age is not provided or if we suspect that you are not at least the Legal Age.

5.2. You may never access or use the Services through another person's account or permit any other person to access or use the Services using your account. Never leave your account open and unattended. If you must step away from the device on which your account is open, lock the device to prevent unauthorized access.

6. LOCATION RESTRICTION

There are Federal prohibitions and restrictions regarding Internet gaming, specifically, the limitations upon Internet gaming set forth in 18 U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 3163 through 3167 (UIEGA). It is a Federal offense and a violation of New Jersey state law (N.J.S.A. 5:12-95.23a) for persons physically located outside of the State of New Jersey to engage in internet wagering through a casino in the State of New Jersey. In order to participate in wagering games offered through the Services (but not otherwise access or use your account), you must be physically located in the State of New Jersey. You agree that you will not attempt to participate in such wagering activities while physically located outside of the State of New Jersey, and acknowledge that any such attempt could result in enforcement actions against you.

If you or someone you know has a gambling problem, and wants help, call: (a) the Council on Compulsive Gambling of New Jersey at 1-800-Gambler (see also: www.800gambler.org); or (b) Gamblers Anonymous at 855-2-Call GA (see also: www.gamblersanonymous.org).

PLEASE PRINT AND RETAIN A HARD COPY OF THIS AGREEMENT FOR YOUR RECORDS.